RETURN & REFUND POLICY

Effective Date: August 23, 2026

RogueGrainCo primarily sells digital woodworking plans, templates, patterns, and other downloadable products. Unless a product listing expressly states otherwise, no physical product will be shipped.

Because digital products cannot be physically returned once delivered, different refund rules apply than they would to physical merchandise.

DIGITAL PRODUCTS

Digital product purchases are generally final and non-refundable once the product has been delivered, accessed, or downloaded, except where otherwise required by applicable law or as described below.

Please review the product description carefully before purchasing to make sure the product is what you are looking for.

Purchasing a digital product does not include wood, hardware, tools, completed projects, or any other physical items shown in photographs or videos unless the product listing expressly states otherwise.

ORDERED BY MISTAKE

If you believe you purchased a digital product by mistake, contact us as soon as possible at mike@roguegrainco.com.

If the digital product has not yet been accessed or downloaded, we may be able to cancel and refund the order.

Once a digital product has been delivered, accessed, or downloaded, we generally cannot provide a refund simply because you changed your mind, no longer need the product, purchased the wrong product, or did not review the product description before purchasing.

Nothing in this section limits any rights you may have under applicable law.

DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us at mike@roguegrainco.com.

Once we verify the duplicate purchase, we will generally refund the unintended duplicate transaction.

Purchasing a bundle that contains a product you previously purchased individually does not automatically qualify as a duplicate purchase or entitle you to a refund for the earlier purchase.

DOWNLOAD OR FILE PROBLEMS

Please contact us if:

• you did not receive your download;

• your download link is not working;

• a file is corrupted or cannot be opened;

• you received the wrong file;

• pages or files are missing from your purchase; or

• you believe there is a material error in the digital product.

Contact us at mike@roguegrainco.com and include the email address used for the order and, if available, your order number.

We will make reasonable efforts to correct the issue, replace the affected file, or restore access to your purchase.

If we are unable to provide the digital product you purchased or correct a material problem with the product, we may issue a full or partial refund as appropriate.

PRINTING AND USER ERROR

Many RogueGrainCo templates are designed to be printed at a specific scale. Printer settings, software settings, page scaling, "fit to page" options, and other settings can affect the dimensions of a printed template.

Refunds are generally not provided because a template was printed using incorrect settings or because of problems caused by the customer's printer, software, equipment, materials, or construction methods.

If you are having trouble printing or using a file, contact us at mike@roguegrainco.com and we will make reasonable efforts to help.

DIGITAL PRODUCT EXPECTED TO BE A PHYSICAL ITEM

Unless expressly stated otherwise in the product listing, RogueGrainCo woodworking plans and templates are digital downloads and not finished wooden products.

Please review product titles, descriptions, photographs, and purchase information carefully before ordering.

If you mistakenly purchased a digital plan believing you were purchasing a physical product, contact us at mike@roguegrainco.com. Requests will be reviewed based on the circumstances of the order, whether the digital product has been accessed or downloaded, and any rights available under applicable law.

SALE AND DISCOUNTED PRODUCTS

Purchasing a product during a sale, promotion, or with a discount code does not change the terms of this Refund Policy.

A discounted digital product remains eligible for a refund where a refund would otherwise be required under this policy or applicable law.

EUROPEAN UNION, EEA, AND UNITED KINGDOM CUSTOMERS

Customers located in the European Union, European Economic Area, United Kingdom, or other jurisdictions may have statutory cancellation or withdrawal rights for online purchases.

For digital content supplied immediately, applicable law may permit the right of withdrawal or cancellation to end once supply or downloading of the digital content begins, provided the legally required consent and acknowledgment have been obtained.

Nothing in this Refund Policy is intended to waive, restrict, or exclude any consumer right that cannot legally be waived.

Where applicable consumer law gives you rights beyond those described in this policy, those legal rights will apply.

REFUNDS

If a refund is approved, it will be issued to your original payment method.

After a refund has been processed by RogueGrainCo, your bank, credit card company, payment provider, or other financial institution may require additional time to post the refund to your account.

If you have not received an approved refund after a reasonable processing period, please contact your payment provider and then contact us at mike@roguegrainco.com if you still need assistance.

THIRD-PARTY MARKETPLACE PURCHASES

Purchases made through Etsy or another third-party marketplace may also be subject to that marketplace's applicable terms, refund procedures, and buyer-protection requirements.

For assistance with a RogueGrainCo product purchased through a third-party marketplace, please contact us through the marketplace where the purchase was made or at mike@roguegrainco.com.

CONTACT US

For questions about a purchase, download, refund, or this policy, contact:

RogueGrainCo LLC
New Jersey, United States
mike@roguegrainco.com